Privacy Policy

This Privacy Policy describes how Karamba Casino (“we,” “us,” “our”) collects, processes, and protects personal information of users (“you,” “your”) who access and use our online casino services within Australia. We are committed to ensuring the lawful and transparent handling of your personal data in accordance with applicable data protection laws and regulations.

1. Data Controller Information

Karamba Casino is operated by Aspire Global International LTD, a company licensed and regulated by the Malta Gaming Authority. The company acts as the data controller for the processing of your personal information in connection with the Karamba Casino website and services.

2. Types of Personal Data Collected

We may collect and process various types of personal data to provide and improve our services, ensure compliance with legal obligations, and protect the integrity of our operations. The categories of personal data collected include:

• Identity Information: Full name, date of birth, gender, and identification documents
• Contact Information: Address, email address, and telephone number
• Account Information: Username, password, account preferences, and transaction history
• Financial Information: Payment details, deposit and withdrawal records
• Technical Data: IP address, browser type, device identifiers, and usage data
• Communication Records: Customer support correspondence and chat records
• Verification Documentation: Copies of identification, proof of address, and other documents required for regulatory compliance

3. Purposes for Processing Personal Data

Your personal data is processed for the following purposes:

• To create, manage, and maintain your account
• To process transactions, including deposits and withdrawals
• To verify your identity and ensure compliance with legal and regulatory requirements
• To detect, investigate, and prevent fraudulent or unlawful activity
• To communicate with you regarding account management, service updates, and customer support
• To personalize and improve your experience on our website
• To conduct statistical analysis and monitor service performance
• To fulfill obligations under applicable laws, including anti-money laundering and responsible gambling regulations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: (a) the necessity of processing for the performance of a contract with you; (b) compliance with a legal obligation; (c) the pursuit of legitimate interests, provided such interests do not override your rights and freedoms; and (d) where required, your explicit consent.

5. Data Disclosure and Third Parties

Your personal data may be disclosed to third parties in the following circumstances:

• To payment service providers and financial institutions for transaction processing
• To regulatory and law enforcement authorities as required by law
• To service providers who support our operations, such as IT, marketing, and analytics providers, under strict confidentiality obligations
• To affiliated companies within our corporate group for internal administrative purposes

We do not sell or rent your personal data to third parties for marketing purposes.

6. International Data Transfers

Your personal data may be transferred to and processed in jurisdictions outside of Australia and the European Economic Area. In such cases, we implement appropriate safeguards, including contractual and technical measures, to ensure that your information is protected in accordance with applicable data protection standards.

7. Data Security

We employ a range of technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include secure server infrastructure, encryption protocols, access controls, and regular security assessments.

8. Data Retention

Your personal data is retained only as long as necessary for the purposes for which it was collected, or as required by law and regulatory obligations. When data is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• The right to access, rectify, or update your personal information
• The right to request erasure of your data under certain conditions
• The right to restrict or object to processing of your data
• The right to data portability, where applicable
• The right to withdraw consent, where processing is based on your consent
• The right to lodge a complaint with a supervisory authority

To exercise your rights, please contact our Data Protection Officer using the contact details provided below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and support the functionality of our website. For more information on our use of cookies, please refer to our Cookie Policy.

11. Minors’ Privacy

The Karamba Casino website and services are strictly intended for individuals aged 18 years or older. We do not knowingly collect or process personal data relating to minors. If we become aware that a minor has provided us with personal data, such information will be promptly deleted.

12. Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our processing activities or legal requirements. Material changes will be notified to you through appropriate channels. We advise you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer at: [email protected] or by post to Aspire Global International LTD, 135, High street, Sliema SLM 1548, Malta.

Effective Date: 1 June 2024